Each item is made to order. Please allow 2–5 business days for production, followed by an estimated 3–7 business days for shipping to the United States or 5–10 business days to Canada. These timeframes are estimates, and delays may occur. You’ll receive tracking information once your order ships.

Check the size guide on the product page before ordering. Compare the measurements with a similar garment you already own and like the fit of. Sizing can vary between styles, so choose based on the measurements rather than your usual size alone.

Vivigo pieces are produced with carefully selected materials and printed specifically for each order. This approach helps us avoid unnecessary production while maintaining consistent quality.

Because each item is made to order, we do not accept returns or exchanges for a change of mind or an incorrectly selected size or color. If your item arrives damaged, defective, or misprinted, please contact us with your order number and clear photos so we can help. See our Return Policy for full details.

Made-to-Order Products

All of our products are made to order specifically for each customer. Because of this, we do not accept returns or exchanges due to a change of mind, personal preference, or selecting the wrong size or color.

Please review the product description, color options, and size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Email us at support@vivigoshop.com and include:

• Your order number
• A description of the issue
• Clear photographs showing the product and the problem

After reviewing your request, we may offer a free replacement or a refund to the original payment method.

Please do not return an item unless we provide return instructions. In most approved cases involving damaged or defective products, returning the original item will not be required.

Size and Fit Issues

We do not offer returns or exchanges when the customer selects the wrong size.

Each product page includes sizing information to help you choose the most suitable option. Please review the size guide before completing your purchase.

If you receive a size different from the one shown in your order confirmation, contact us within 30 days of delivery with photographs of the item and its size label.

Order Changes and Cancellations

Orders may enter production shortly after they are placed. Contact us immediately if you need to request a change or cancellation.

We will try to help, but changes and cancellations are not guaranteed once production has started.

Unauthorized Returns

Do not send products back to the address shown on the shipping label or directly to the manufacturer without contacting us first.

Unauthorized returns may not be accepted, refunded, or returned to the sender.

Refunds

If a refund is approved, it will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Contact Us

For questions regarding damaged, defective, or incorrect products, contact us at:

support@vivigoshop.com

This policy does not limit any rights provided to customers under applicable consumer protection laws.

Yes. Once your order has been shipped, you’ll receive a confirmation email containing your tracking number and a link to follow its progress.

Because our products are made to order, changes or cancellations are only possible before production begins. Please contact us as soon as possible after placing your order, and we’ll do our best to help.